Clear answers, before we begin.先把问题讲清楚。

Yes. Our porcelain is made in Jingdezhen, Jiangxi, China, using locally sourced kaolin porcelain body and our workshop network of makers.是的。我们的瓷器在中国江西景德镇制作，使用本地高岭土瓷胎，并由合作工坊匠人完成。

Most collections use high-fired Jingdezhen kaolin porcelain and tested food-safe glazes. Material details are listed on each product page.大多数系列使用高温烧制的景德镇高岭土瓷与经测试的食品级釉料。具体材质会标注于产品页。

Stock products can be ordered in small quantities. Typical custom OEM MOQ is 100–500 pieces, depending on shape, process and decoration.现货产品支持小批量采购。定制 OEM 的常规起订量为100–500件，视器型、工艺和装饰而定。

Stock goods usually dispatch in 7–15 days. Custom orders usually take 35–60 days after sample approval. Transit time depends on your destination and freight method.现货通常7–15天发出。定制订单在样品确认后通常需35–60天。运输时间取决于目的地与货运方式。

Each piece is individually protected, then packed in reinforced export cartons. We can also follow your retail packaging and carton-mark requirements.每件产品均单独防护，并使用加强型出口纸箱包装。也可配合您的零售包装与外箱唛头要求。

Please take clear photos of the damaged item, inner protection and outer carton within 7 days of delivery. We will review the claim and agree on an appropriate replacement or credit solution.请在签收后7天内提供破损产品、内包装和外箱的清晰照片。我们会审核情况，并协商补发或退款方案。

Yes. We offer logo engraving, decals, surface treatments, custom glazes, new molds and full OEM/ODM development. An NDA can be arranged before sharing confidential materials.可以。支持 Logo 刻印、贴花、表面工艺、定制釉色、新模开发及完整OEM/ODM服务。分享保密资料前可签署NDA。

Import duty, VAT/GST and local clearance charges are normally the buyer’s responsibility. We provide commercial documents required for customs clearance, but recommend confirming local rules with your broker.进口关税、增值税/消费税与当地清关费用通常由买方承担。我们提供清关所需商业文件，但建议您与当地货代或报关行确认规则。

Eligible retail stock items may be returned according to our Return & Refund Policy. Custom and made-to-order items are generally non-returnable unless there is a verified quality issue.符合条件的零售现货可按《退货与退款政策》申请退货。定制和按单制作产品除确认的质量问题外，通常不支持退货。